celtic knot jewelry FAQ's – Celtic Knot Jewelry & Co.
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FAQ's

What is 925 sterling silver?

925 sterling silver is the highest standard of silver jewelry. It’s made from 92.5 percent silver and 7.5 percent alloy, which is a mixture of two or more elements from the periodic table, such as copper, zinc, or nickel. At Celtic Knot, each piece of our jewelry is made of authentic 925 sterling silver.

 

What payment methods do you accept?

We accept all major credit cards, such as Visa, Mastercard, American Express, or Discover.

 

When will my credit card be debited?

Your credit card will automatically be debited of your payment as soon as the order is placed.

 

How much will the shipping cost me?

The shipping costs vary depending on your location.

 

How long will it take to receive my order?

The delivery time frames vary depending on your location. It could take somewhere between 5 working days to 2 to 3 weeks. Additionally, please be advised that due to the current Coronavirus situation, deliveries to some countries may take longer than usual due to lockdowns.

 

How do I check the status of my order?

If you’re ordering from us for the first time, please make sure to create an account. Simply tick the box where it asks you if you want to receive an update about your order.

 

Which countries do you ship to?

We ship in most major countries worldwide. You can find the list of the countries we currently ship to in the dropdown menu while you’re filling up your billing and shipping information.

 

What is your return policy?

We will NOT accept returns simply because you don't like the product (personal reasons). You may return a product that's damaged or if the packaging is damaged upon delivery. You may return it within 30 days from the date of purchase, and we will refund you the item price, excluding the shipping fee. Please make sure to give us a call first at (201) 613-2309 or email us at orders@celtic-knot.com before you return the item so that we can provide you with the necessary steps for sending it back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Please visit our Return & Refund Policy page for more details.

 

Do your items come with a guarantee?

All our items purchased from our website come with a 30-day guarantee. On rare instances that you may find the item to have manufacturing defects, we will gladly refund you the full purchase price or replace it with the same item or a different item of the same price. We will NOT accept returns simply because you don't like the product for personal reasons!

 

Do your items come in a gift box?

Yes, all our items come with a gift box or a paper bag with our logo and company name on it.

 

Can I send a gift to a different address?

Yes, you can! Simply input the address on the delivery address field while placing your order, and we will send it directly to the recipient. We recommend adding his or her telephone numbers as well, as we may have to contact him or her during transit. You may also add any special instructions on the comment box, such as if you want it to be gift wrapped or come with a card.

 

Can I still make changes to my order once I’ve placed it already?

As long as your order has not been processed yet, yes, you can still make changes to it even after placing your order.

 

Do you offer special discounts or promotions?

From time to time, we offer special discounts or promotions on selected items. The best way to never miss our special offerings is to subscribe to our newsletter here (link).

 

Do I have to be home when my order arrives?

For the safety and security of your order, we require a signature upon delivery. If you will not be available when your order arrives, we may require your authorization letter and an ID to allow your representative to receive the item on your behalf.

 

Why do you need my real name and phone number when I’m placing an order?

Customer service is at the core of everything that we do, that’s why we want to keep our communication lines open. By providing us with your real name and phone number, we can ensure that we have a way to communicate with you regarding your order. Don’t worry, your information is safe with us.

 

Do you have a physical store where I can come and visit?

Due to the current situation with the Coronavirus pandemic, we opted not to have a physical store at the moment. And although we only exist online, there are tons of ways we can get in touch with each other while keeping ourselves safe.

 

How long will my Celtic Knot jewelry last?

With proper care, your Celtic Knot jewelry can last forever. In fact, it’s the perfect family heirloom that can be passed on from generation to generation.

 

Where do I go from here?

Your next best step from here is to visit our product pages, and choose the best piece that will be a perfect fit for you or a loved one.

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