Here at Celtic Knot Jewelry & Co., our goal is to provide you, our amazing customer, with the highest quality of Celtic jewelry keepsakes on Earth!
What should I expect when I order?
Within 30 minutes of completing your order and seeing the order confirmation page, you will receive a receipt/order confirmation email. If you do not receive it right away, please check your spam folder as well. It is important to double-check the information entered on your respective forms (e.g. email address and shipping address) to ensure that your order is processed on our end.
To ensure your keepsakes arrive on time, at the right address, to the right person, within 3 minutes of your order, you will receive a text message and a phone call from our customer satisfaction team who will verify your details with you.
Your order will be placed and will be processed within 24 hours. This temporary hold will allow for any changes or cancellations requested by our respective customers.
Within the following business day (if you order on the weekend) you will receive a follow-up email confirming your order’s shipment. In that email, you will be receiving your tracking number and a link to track the entire process from packing to delivery at your doorstep.
All of our packages are delivered thru our trusted provider: USPS using priority shipping, or express shipping is chosen.
The time frame for delivering your orders will vary depending on your location. It may take 5 business days to 2-3 weeks. Also be advised that due to the current and ongoing pandemic (Coronavirus), deliveries across some countries may take longer than usual due to delivery restrictions.
Please be advised that shipments made outside the United States shall undergo customs clearance upon arrival at the destination. These arrangements may delay arrival of your products beyond the given delivery commitment.