Shipping

How much will the shipping cost me?

The shipping costs vary depending on your location.

How long will it take to receive my order?

The delivery time frames vary depending on your location. It could take somewhere between 3-5 working days and in some cases, up to 2-3 weeks. Additionally.

Which countries do you ship to?

We ship to most major countries worldwide. You can find the list of the countries we currently ship to in the dropdown menu while you’re filling up your billing and shipping information.

Can I send a gift to a different address?

Yes, you can! Simply input the address on the delivery address field while placing your order, and we will send it directly to the recipient. We recommend adding his or her telephone numbers as well, as we may have to contact him or her during transit. You may also add any special instructions on the comment box, such as if you want it to be gift-wrapped or come with a card.

Payment

What Payment Methods Are Accepted?

We accept all major credit cards, such as ShopPay, PayPal, Visa, Mastercard, American Express, or Discover.

When will my credit card be debited?

Your credit card will automatically be debited of your payment as soon as the order is placed.

Returns & Refunds

What is your return policy?

We accept returns only for damaged products or damaged packaging, within 30 days of purchase. Items must be unused, in their original packaging, with tags, and a proof of purchase is required. We do not accept returns for personal preference (e.g., you don’t like the item).

How do I return an item?

Before sending an item back, contact us first at [email protected] or call us. We will provide return instructions.

Do I have to pay anything to return my items?

Yes, return shipping costs are the customer’s responsibility and are non-refundable.

Will I get a full refund?

If your return is approved, you will receive a refund for the item price. Shipping fees are non-refundable.

How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you. If approved, your refund will be processed within a few business days to your original payment method.

Can I exchange an item instead of getting a refund?

Yes, exchanges are available for defective or damaged items. Contact us at [email protected] to arrange an exchange.

Do you offer refunds on gift cards?

No, gift cards are non-refundable.

Do your products come with a guarantee?

Yes, all our items come with a 30-day guarantee for manufacturing defects. If your item has a defect, we will issue a full refund or replace it with the same or an equivalent item.

Order Modifications & Customer Support

Can I still change my order once I’ve placed it?

Yes, as long as it has not been processed.

How do I check the status of my order?

You can create an account and enable order updates.

Product Information & Care

What is 925 sterling silver?

925 sterling silver is a high-quality silver alloy made of 92.5% pure silver and 7.5% other metals, typically copper, zinc, or nickel. This blend enhances durability while maintaining the beauty of genuine silver.

Do your items come in a gift box?

Yes! Every piece of Celtic Knot Jewellery arrives in a luxury branded gift box with a matching gift bag, a polishing cloth, and a jewelry pouch—perfect for gifting or safekeeping.

How long will my Celtic Knot Jewellery last?

With proper care, your Celtic Knot Jewellery is designed to last a lifetime. These timeless pieces can even be passed down as cherished family heirlooms.

How should I care for my Celtic Knot Jewellery?

To keep your jewelry looking its best:

🍀 Avoid exposure to chemicals, perfumes, lotions, and household cleaners.
🍀 Keep it dry—remove before swimming, showering, or exercising.
🍀 Store it properly in a soft pouch or a dry place when not in use.
🍀 Polish regularly with the provided cloth to maintain its shine.

Why does my jewellery look tarnished?

Over time, silver can develop tarnish due to exposure to air, moisture, and natural skin oils. This is a normal reaction and does not mean your jewellery is damaged.

How can I restore the shine to my jewelry?

You can easily bring back its sparkle with this simple method:

🍀Soak your jewelry in warm water with a few drops of mild dish soap.
🍀Gently scrub with a soft-bristle toothbrush, especially in crevices.
🍀Rinse thoroughly and dry with a silver cloth or microfiber towel.

With the right care, your Celtic Knot Jewellery will continue to shine for years to come! ✨

Promotions & Discounts

Do you offer special discounts or promotions?

Yes! We offer exclusive discounts and special promotions from time to time. To stay updated on our latest offers, subscribe to our newsletter and be the first to know about new collections, limited-time deals, and special surprises! ✨